c2c trains contactless ticketing off to a flying start with over 50k journeys in just two weeks

c2c’s new pay as you go contactless ticketing system is proving to be a huge hit, with over 50,000 journeys recorded within the first two weeks of its launch on 2 February. The rapid adoption of the new payment method highlights the demand for seamless, flexible travel options across the c2c network and beyond.

A game-changer for commuters and leisure travellers

Rob Mullen, Managing Director at c2c, expressed his excitement over the strong uptake:

“I am delighted that so many of our customers are already choosing to travel using pay as you go with contactless. Right across the route, we are seeing thousands of customers using contactless ticketing for their daily commute to work, trips to the shops, and weekend leisure activities.”

With daily and Monday-to-Sunday price capping, the system ensures passengers get the best possible fare for their journeys without the hassle of buying a ticket in advance. Mullen added:

“The daily price capping feature for those taking journeys into and around London makes planning and travelling with c2c quicker, more convenient and easier than ever before.

“Contactless is a great addition to our wide range of ticketing and payment options, and these early figures clearly demonstrate just how popular it is going to be.”

How it works: effortless travel across c2c and beyond

Passengers can now use a contactless payment card or a compatible device (such as a mobile phone or smartwatch) to tap in and out at c2c stations. The system automatically calculates and charges the best-value adult fare based on the journeys taken that day.

This seamless payment method is available across the entire c2c network, as well as throughout London and the wider pay as you go contactless area. It enables passengers to easily switch between c2c trains, the London Underground, buses, and trams without needing multiple tickets.

c2c: the UK’s first fully contactless national rail operator

With this rollout, c2c has become the only national rail operator in the UK to offer a fully contactless network, reinforcing its commitment to modernising travel for its customers. Whether commuting into London, heading out for leisure, or making multiple trips throughout the week, c2c’s pay as you go contactless makes travel more convenient than ever.

Why travellers are embracing contactless ticketing:

• No need to queue – Just tap in and out with your contactless card or device.
• Seamless travel – Easily switch between trains, the Tube, buses, and trams.
• Pay only for what you use – You’ll never pay more than the best-value adult fare.
• Daily and weekly caps – Travel more while keeping costs under control.
• Hassle-free journeys – No need to top up or pre-purchase tickets.

Things to keep in mind when using contactless:

• Always touch in and out – Even if the ticket gates are open, failing to do so may result in a maximum fare of up to £29.
• Use the same card or device – Switching between different payment methods mid-journey can result in incomplete journeys and higher charges.
• Avoid card clash – Keep all contactless cards and devices separate when tapping in or out to ensure the correct one is charged.
• Ensure your device has enough battery – If your phone or smartwatch runs out of battery before you touch out, you could be charged the maximum fare.
• Be ready for ticket inspections – You may be asked to present your contactless card or device to staff during your journey.

Is contactless always the cheapest option?

While pay as you go contactless is a flexible and convenient way to travel, it’s not always the cheapest option for everyone. For example:

• If you have a Railcard or are eligible for child or other discounts, a traditional ticket may be a better deal, as discounts currently do not apply to contactless fares.
• Regular travellers may save more with a Season ticket (weekly, monthly, annual, or Flexi Season).
• Advance tickets may offer lower fares for those who can plan their journeys in advance.